All products as depicted on this Website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Republic of Ireland and Isle of Man - or as otherwise directed. Certain product ranges are available in selected delivery areas only.
1.2 Certain flower and products may be delivered in bud to ensure longer life.
1.3 Some flower and products may be harmful or poisonous (lilies in particular can be extremely toxic to cats).
1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible Temple Floristry, or an Temple florist may contact the customer to agree a suitable substitution.
1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date.
1.6 We are unable to offer champagne or other Finishing Touches/Added Extras with products ordered from selected ranges and locations; this will be made clear when placing your order.
1.7 Products are delivered as soon as possible however we cannot guarantee next day delivery due to courier complications.
1.8 Selected products are not available for next day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
1.9 We guarantee the freshness of your flowers for 7 days from the date of delivery/collection.
1.10 Food items may contain allergens. Please see specific product pages for allergen information.
Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.
5.1.2 We will advise you of the first available delivery date for your chosen item when you place your order.
5.1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Temple Floristry, or an Temple representative , may contact you and confirm delivery details to enable delivery to be made.
5.1.4 In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.
5.1.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
5.1.6 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact the Temple telephone number.
5.1.7 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
5.1.8 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
5.1.9 In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
5.1.10 Before placing your order, please review delivery cut-off times and prices.
5.1.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery next day.
5.1.12 Please note deliveries to remote areas which are made by public transport may not always be possible on your chosen delivery date due to circumstances beyond our control (e.g. bad weather, alterations to travel schedules etc). In the event that delivery on your chosen date and/or delivery time is not possible we will contact you as quickly as possible to make alternative delivery arrangements, or if you prefer cancel your order.
5.1.13 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
5.2 Florist Delivery Information
5.2.1 Via our network of florists we are able to offer the delivery services detailed below. Florist delivery services are generally available within the United Kingdom, Republic of Ireland, Isle of Man and Channel Islands, however, please note the following:
There are some locations where we do not have a florist available to deliver floral products.
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